If you did not receive your cards:
- Please check your "SPAM" or "JUNK" email folders and mark our email as "NOT SPAM" or "SAFE".
If you cannot find our emails (blocked by SPAM filters), you have to:
Add our email "email@example.com" to your Contacts, Address Book or Safe-List
(you may also need to lower / disable SPAM protection, see instructions below).
- Re-generate your order using the form:
Attention Hotmail / MSN / Sympatico users:
If you cannot find your card in JUNK email folder you may need to:
Add our email "firstname.lastname@example.org" to Hotmail Contacts:
Click "Contacts" in the main menu, click "New" in Contacts menu,
enter Goldline Calling Cards as a "Quickname" or "Nickname", enter email@example.com in "email" and click "Save".
re-generate your order again by using the form above.
you may also need to lower or disable your Junk email protection and regenerate your order:
for MSN Hotmail:
from Hotmail Inbox go to "Options" (top-right corner),
go to "Junk Email Protection", to "Junk E-Mail Filter"
and choose "Low - obvious junk e-mail is caught";
for Windows Live Hotmail:
go to "Options", go to "More Options",
go to "Junk email - Filters and confirmation"
and choose "Low - Obvious junk e-mail is sent to the junk e-mail folder".
If you cannot receive our emails after checking SPAM filters and re-generating your order please contact Goldline Calling Cards customer service by email